Returns

This is a translation of the Spanish original, provided for your convenience. If there is any discrepancy, the Spanish version prevails, without prejudice to your rights as a consumer.

If you change your mind, you have 14 calendar days from when you receive your order to withdraw from the purchase, without giving any reason. This is the right of withdrawal the law gives you (arts. 102 to 108 of the Spanish Consumer Protection Act, the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU, Real Decreto Legislativo 1/2007).

If you bought when the website advertised 30 days to return it, those conditions still apply to you: write to us with your order number.

In short

• Period: 14 calendar days, counted from the day after you receive the order.
• Reason: you don't need to give one.
• Return shipping: you arrange it and pay for it.
• Refund: everything you paid, including the initial delivery (which is free), within a maximum of 14 calendar days of you telling us. We may wait until we receive the product or until you send us proof of shipment.
• Condition: you can try it out as you would in a shop. If you use it beyond that, you are liable for the loss in value.

1. The period

The period starts on the day after you, or a person you have designated (other than the carrier), receive the product. If a single order arrives in several shipments, it counts from the day after the last one is received (art. 104 TRLGDCU).

To meet the deadline, it is enough to send us your decision before it ends (art. 106.2 TRLGDCU).

2. How to withdraw

1. Write to us at info@velarhome.co or through the contact form with your order number and a sentence that makes it clear, for example: “I withdraw from my purchase”. If you prefer, you can use the model form at the end of this page, or send it by post to Velar Home (Sergio Fernández), C/ San Andrés, A Coruña.
2. We'll confirm by email, without delay, that we've received your decision, with the date it reached us and a reference number. In that email we'll give you the address to send the product to.
3. Pack everything it came with: the diffuser with whatever scent is left in it and the USB-C cable. If you still have the original box, use it. If not, pack it well: it's made of glass and contains liquid.
4. Send it within a maximum of 14 calendar days of telling us your decision (art. 108.1 TRLGDCU). You choose the carrier. We recommend a tracked shipment and keeping the proof of postage.

3. Return costs

You bear the direct cost of returning the product to us (arts. 97.1.i and 108.1 TRLGDCU). We don't charge you anything else for withdrawing.

4. Refund

• What we refund: everything you paid, including the standard initial delivery costs, which are free in our shop. It doesn't include what it costs you to send the product back to us.
• When: within a maximum of 14 calendar days of you telling us your decision (art. 107.1 TRLGDCU). We may wait until we receive the product or until you send us proof that you've sent it, whichever happens first (art. 107.3 TRLGDCU).
• How: using the same payment method you used, unless you expressly ask us for another. With Apple Pay, Google Pay or Shop Pay, it goes to the linked card. With PayPal, to your PayPal account. With Klarna, Klarna cancels or adjusts any outstanding payments. The refund costs you nothing.

Your bank may take a few days to show the credit in your account.

5. Condition of the product

You can take it out of the box, charge it and switch it on briefly to see how it works and how it smells, as you would in a shop.

If you handle it more than necessary to check that (for example, if you use it for days and use up part of the scent), or if it comes back damaged by knocks, drops or being refilled with other liquids, you are liable for the resulting loss in value (art. 108.2 TRLGDCU). In that case we may deduct it from the refund. We'll explain it to you with photos and, if we had already refunded you, we'll ask you for that amount.

Return everything that came in the box: the diffuser with whatever scent is left in it and the cable.

If your Velar One arrived broken or has a defect, that isn't a withdrawal: write to us and we'll sort it out free of charge under our delivery policy and the guarantee.

6. Cancelling before shipping

If your order hasn't left the warehouse yet (for example, because it's a pre-order), you can cancel it at any time by writing to us. We'll refund the full amount within a maximum of 14 calendar days.

Model withdrawal form

Model form from Annex B of the TRLGDCU (art. 106.1). Complete and return it only if you wish to withdraw from the contract. You can copy it into an email to info@velarhome.co. Adding your order number will help.

• To: Sergio Fernández, trading as Velar Home. C/ San Andrés, A Coruña (Spain). Email: info@velarhome.co
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ______________________
• Ordered on (*)/received on (*): ______________________
• Name of consumer(s): ______________________
• Address of consumer(s): ______________________
• Signature of consumer(s) (only if this form is notified on paper): ______________________
• Date: ______________________

(*) Delete as appropriate.

Last updated: 5 October 2026