Guarantee

This is a translation of the Spanish original, provided for your convenience. If there is any discrepancy, the Spanish version prevails, without prejudice to your rights as a consumer.

Your Velar One comes with a 3-year guarantee from the day you receive it. It is the legal guarantee that Spanish law gives you as a consumer (art. 120 of the Spanish Consumer Protection Act, the texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, TRLGDCU, Real Decreto Legislativo 1/2007). You don't need to register or pay anything to have it.

If it has a manufacturing defect or doesn't work as advertised, we'll repair it or replace it with a new one, free of charge and without you paying for shipping.

What it covers

Any defect that Velar One already had when it was delivered to you and that appears within those 3 years. For example:

• It won't switch on, won't charge or switches itself off for no reason.
• It doesn't diffuse, or diffuses irregularly, in any of its three modes.
• The automatic tip-over shut-off doesn't work.
• Battery life drops abnormally, far beyond the normal wear you'd expect from use.
• Defects present from the outset in the glass, the button or the charging port.
• The included USB-C cable doesn't work.

For the first two years you don't have to prove anything: if the fault appears during that time, the law presumes it was there from the factory (art. 121 TRLGDCU). In the third year we may need to check that it is a defect that was present from the outset.

What it doesn't cover

• Normal consumption of the fragrance. It is used up over time, and how long it lasts depends on the mode and the hours of use. It is covered if the bottle arrives damaged or leaks, if it isn't the scent you ordered, or if it clearly lasts less than we advertise with normal use (3 to 4 months for the 500 ml size and 6 to 8 months for the 1 L size): write to us.
• Knocks, drops and accidental breakage, for example broken glass after a fall.
• Damage caused by misuse: for example, refilling it with a liquid other than a Velar Home fragrance if that damages it, getting it wet, opening it or tampering with the inside, not following the instructions for use and charging, or a repair carried out outside Velar Home that caused the fault. If the fault has nothing to do with any of that, it is still covered.
• Normal wear and tear: as with a mobile phone, battery life drops a little over the years.

How to claim it

1. Write to us at info@velarhome.co or through the contact form with your order number, what's wrong with it and, if you can, a photo or a short video.
2. We'll reply with the next steps and, if needed, arrange collection from your home free of charge.
3. We'll send you a new one or repair it. Everything is free for you: shipping, labour and parts.

We'll give you a receipt showing the date you hand the diffuser over to us and the problem, and another one when we return it to you with the issue resolved.

Your rights, in short

• You can choose between repair and replacement, unless one of them is impossible or disproportionate. If you don't tell us, we'll replace it with a new one, which is the quickest option.
• If we can't repair or replace it, don't do so within a reasonable time, the problem comes back, or it is serious enough to justify it, you can ask for a price reduction or your money back.
• While we have it, the guarantee period stops running.
• If the same defect reappears within the year after we return the repaired or replaced product to you, we are liable for it even if the 3 years have already passed. In the meantime, your 3-year guarantee keeps running.

What if you change your mind about the purchase?

That isn't the guarantee, it's the right of withdrawal: you have 14 calendar days from when you receive it to withdraw from the purchase. You pay the cost of returning it. We explain it in the returns policy.

Last updated: 5 October 2026